Return and Refund Policy

Return Policy for RadhikaJewelry.in

At RadhikaJewelry.in, we are committed to providing our customers with exquisite jewelry and excellent service. To ensure a smooth and fair return process, please familiarize yourself with our return policy:

1. Eligibility for Returns:
   • Items are eligible for return within 3 days from the date of delivery.
   • Returned items must be in their original condition, unworn, and accompanied by the original packaging, tags, and documentation.
2. Exclusions:
   • Customized or personalized items are non-returnable unless there is a manufacturing defect or error on our part.
   • Earrings (for hygiene reasons) and items marked as final sale are non-returnable.
3. Return Process:
   • To initiate a return, please contact our customer service team within the specified return window.
   • Customers are responsible for the return shipping costs unless the return is due to a manufacturing defect or error on our part.
   • Returns must be shipped back to us using a tracked and insured shipping method.
4. Inspection and Refund:
   • Upon receiving a returned item, our team will inspect it to ensure it meets our return eligibility criteria.
   • Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item.
   • Refunds will be for the purchase price of the item(s) returned, excluding any shipping charges.
5. Fraud Prevention Measures:
   • We reserve the right to refuse returns that do not meet our return policy criteria or show signs of fraudulent activity.
   • Any suspected fraudulent activity will be thoroughly investigated, and appropriate action will be taken, including but not limited to refusing future orders and reporting to relevant authorities.
6. Exchange Policy:
   • At this time, we do not offer direct exchanges. Customers wishing to exchange an item may initiate a return as per our policy and place a new order for the desired item.
7. Modification of Policy:
   • We reserve the right to modify or update our return policy at any time. Any changes will be communicated to customers via our website or email.

By purchasing RadhikaJewelry.in, customers agree to adhere to the terms outlined in this return policy.

For further assistance or inquiries regarding returns, please get in touch with our customer service team at  Order@sanu.dokku.space.